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Being an entrepreneur is anxiety-inducing at the best of times, but what happens when unforeseen circumstances (think: pandemic!) cast their dark shadow of doubt, forcing you to rethink everything about your business and yourself?
It’s more important than ever to bring discussions around mental health and wellbeing into the light as we all learn to adapt to a rapidly changing world and an uncertain future. Chief brand officer at Retail Capital SA Erin Louw and life and business coach Candice Cohen outline 10 simple strategies you can use to ease the burden of anxiety on yourself, your family and your team.
1/ Transparency is key
As simple as it sounds, accepting that you’re struggling is the first step in overcoming your fears. “Voicing your concerns and personal challenges with friends, family, a trusted professional or even your team opens the door to an external perspective, and possibly suggestions and advice you wouldn’t have thought of alone,” says Erin.
Balancing the responsibility of being vulnerable while creating security for the team is often the biggest challenge business owners are faced with. “Starting the conversation is the most difficult part, but your courage could encourage others to do the same, reminding you that you are not alone. Company is comfort in itself!”
2/ Take it day by day
You only need enough courage for the first step, not for the whole ladder. Since the beginning of the pandemic and the ensuing chaos, we’ve learnt that stability and consistency are mere reflections of our inner state. Now, almost a year later, we are faced with even greater challenges as we strive to adapt day by day.
We’ve all experienced the paralysing panic as lockdown restrictions have been introduced, changed and clarified, always trying to stay as up-to-date as possible and understand how the latest regulation will affect us. Sometimes the best thing you can do is stop and reflect, before you re-engage. Hold off on those late night panic-sent emails and before-dawn news trawls – they’ll only leave you exhausted and jumpier than before.
“Lockdown initially seemed to provide the hypothetical pause button,” says Candice, “allowing business owners to finally have the opportunity to consolidate fundamental tasks and catch up on the ever-present backlog, but in 90 percent of the cases, my clients were so anxious and fearful about Corona and its impact on them, professionally and personally, as well as having to adapt systems and embrace technology to facilitate remote working, that they found themselves in a state of ‘amygdala hijack’, making access to such strategic thinking nearly impossible.”
3/ Have a game plan
Even though taking it day by day is a necessity during the current turbulence, adopting a rough game plan can also help you prepare for what may come. “Plan for the worst and hope for the best” has never rung more true and if this pandemic has taught us anything, it’s that being prepared for any and every eventuality is underrated.
What will you do if another hard lockdown is enforced? What if 2021 sees a third or even fourth wave of the virus? What if the tourism sector is permanently scarred? It’s important to game plan how you will cope under every circumstance before they become a reality.
Adopting what Erin and Candice call an “Opportunity Mindset” will enable you to make the best of a bad situation by viewing every new challenge as an opportunity for growth, realignment and success. The opportunity mindset doesn’t ask, “Why is this door closed?” but rather, “How can I cut the key that unlocks greatness?”
4/ Build a tribe
Networking is imperative to survival, no matter what the weather. Connecting with other entrepreneurs and business owners through platforms such as LinkedIn or Facebook groups can help you tap into how others are feeling and what they’re doing to combat the common challenges businesses are facing. This can serve as a support system and a positive community to lean on and collaborate with when the going gets tough.
“For those gripped with fear, anxiety, panic and rage (the known triggers for amygdala hijack and ultimately burnout),” says Candice, “the only way to re-engage the levels of cognitive functioning and creative initiative required to effectively deal with the adverse circumstances involves de-escalating the stress response in the body.” You can do this through connection, expression of concerns in a supportive, non-judgemental environment, and a dedicated approach to self-care.
5/ Manage expectations
As with all things, this too shall pass, but we are all feeling the mania of the present too much to always keep the big picture in mind. In a rapidly changing climate, it’s important to manage the expectations of clients and customers through clear communication. Over-promising and walking on a tightrope will only serve to compound already heightened feelings of stress and anxiety. Everyone is in the same boat, so clients tend to be more understanding of setbacks and shortfalls, as long as they are respected with honesty, positivity and constant communication.
6/ Baby steps
How do you eat an elephant? One bite at a time. Sometimes overcoming an obstacle or achieving a goal can seem insurmountable, but as long as you keep moving forward, victory is within your grasp. Breaking big ideas down into smaller steps allows you multiple small victories to celebrate along the way, making you feel like you’ve accomplished something new and made progress towards your final goal, as well as making those seemingly insurmountable tasks a little easier to stomach. Any step forward, no matter how big or small, is a step in the right direction!
7/ Know your strengths
When faced with a particularly gruelling task, we can often forget the mettle of which we are already made. Know your strengths and those of your team and play to them, be it in accomplishing a common task or strategising a new way forward. Part of being a team leader is knowing who can do what and using those individual talents to the benefit of the group as a whole. This also allows you to run a smooth, effective operation with a number of different perspectives maintaining a holistic approach to doing business.
8/ Take time out
The problems we face today will be replaced by new ones tomorrow. Overcoming them is less of a race, more of a marathon. Knowing your triggers can help you distance yourself from certain anxieties. If reading the news keeps you up at night, limit your screen time before bed. If you struggle to clock off, sign up for a daily class that forces you to take a break. Don’t answer business calls after sundown if you can help it. Turn off email notifications on your mobile phone. Make the time for effective self-care, whether that’s reading, taking a walk, cooking or quality time with loved ones. Apps like Headspace and Calm encourage meditation and better sleep. Burnout can devastate you and your business, so actively taking the time to enjoy the other aspects of your life can make a world of difference.
9/ Ask for help
There are always ways to reduce the load we carry as business owners – if only we put pride aside and reach out for help when we need it. One way is through applying for business funding to tide you over while the economy recovers post-lockdown. Having access to extra capital to grow, maintain equipment, cover rental fees, pay salaries or purchase stock can reduce pressure and avoid you digging into your personal savings. Liquid capital also allows you to take advantage of new opportunities, such as starting an e-commerce division, hiring new talent, upgrading your website, expanding or franchising, and more. For instance, Retail Capital offers flexible Small Business Funding solutions to address the cash flow needs for Small Business Owners in South Africa.
10/ De-stigmatise mental health
While entrepreneurial communities are a roaring trend at the moment, and have been for the past few years, mental health problems remain a taboo topic for many. Occupational health and wellness play a major role in business success. After all, a business is only as healthy as its people.
Opening discussions about mental health within your own business can have a chain reaction in the small business sector as a whole. Things you can do to start include: hiring a business coach, encouraging staff support systems and protocols, making effective use of office hours to reduce after hours workloads (apps like Monday.com work great for managing time and priorities), and offering workshops for effective stress-relief strategies.
“Finding the work/life sweet spot is tricky, and only trickier with these unprecedented and uncertain times,” says Erin. “Managing our time and energy is equally challenging and in a time of being ‘always-on’ it is only bound to get more challenging. [But] there are steps to be taken in curbing the long-term impact on you and your business: make an effort to get to know yourself, what restores your energy and what sharpens your mind. Knowing this on both a personal and professional level can only make you stronger, savvier and more resilient for the challenges to come.”